Santa Claus and his little helpers have their work cut out for them this holiday season. They have to filter through the naughty or nice list, get the gifts wrapped and then sent over to everyone across the world by Christmas day. It sure sounds like a lot of work that happens every year.
Speaking of tedious work, your local MSP manager knows a thing or two about it.
That’s why their wish list for this year is a call for help:
“How can I make IT support run easier?”
Give your MSP managers a cup of cheer by automating your ticket dispatching in 2023. Similar to how you plan your holiday festivities (putting up decorations, buying gifts for the family, cooking the holiday meals, planning the seasonal activities, etc), a ticket dispatcher has a big number of tickets to keep organized and timely sent out.
The process is bound to go haywire when everything is done manually.
Make it the most wonderful time of the year and use an automated ticket dispatcher—use NextTicket Manager.
NextTicket Manager is an automated dispatcher that sets a point system as a basis for the priority rules that you customize. The higher the points, the higher the priority, so the app automatically knows to send out high-priority tickets first.
Every ticket gets accounted for and it gets the right ticket to the right technician every time.
When MSP managers have to consistently hover over the technicians, making sure tasks are completed, they lose time doing higher-level tasks. A good way to remedy this is to have bots help out.
MSPbots, for example, has 70+ bots that do a bunch of actions that significantly cut down the time it takes to perform tasks. They can monitor KPI dashboards, send alerts for tech utilization, manage attendance, and a lot more. When a desired action is not on the list, users can code it themselves or request it from the app developers.
What a way to sneak in time for some pecan pie, right?
Finally, to eliminate the stress of having to make reports on everything, an MSP manager could use a business intelligence (BI) dashboard.
MSPbots’ BI dashboards give actionable data. It has over 60 integrations with popular PSAs, which makes transferring data easy. It would be tremendously helpful to MSP managers to have all important data in one place in one easy-to-read dashboard.
MSPbots is continuously improving its platforms and releasing continuous updates on features that give its users flexibility to design their dashboards the way they want to help their company achieve their New Year’s resolutions. As of now, there are over 250 dashboards and 2000 widgets.
A reporting tool combined with bot alerts? MSP managers will never have to miss a thing. Jingle all the way!
*ੈ✩‧₊˚🎅🏻🎄🦌️
Seeing how hard MSP managers have worked year-round, they deserve the upgrade. Automation is the way to go, it retains the merry in “Merry Christmas.” Sign up for a free account to get things started, or book a demo with us.