After a month of continuous development, we at Mspbots are proud to release 1.21, our biggest release yet! Included in this release are 3 new bots for Autotask users, as well as 1 new bot for ConnectWise users. Also included are several hotfixes that further improved the speed and performance of our application.

Release Notes 1.21 Hotfix 1

• Enhanced the report in “Dataset-ConnectWiseTimeEntry” by adding more detailed information (i.e. TimeEntry ID, Actual Hours)
• Resolved ConnectWise Daily Utilization report No Data display issue
• Fixed Utilization Reports Data Review for TimeEntry 
• Resolved the “Reported Bug” issue, as it was not sending out messages to MSPbots Bugs channel
• New Feature for Role Management, clients can now assigned new roles to users in the User Management Tab
• Resolved Bug in the Last Sync Date color coding scheme as it was not accurately using the scheme due to TimeZones
• Fixed Client Detailed Info report to show “Null” data in Team’s Last Sync info if AAD is not authorized
• Fixed calculation results in the User Utilization Report
• Fixed Dataset TimeEntry to show accurate data of user’s Team assignment

Release Notes 1.21 Hotfix 2

• Added color-scheme for Client Detailed info report MS and MR column
• Modified Color Status for Error messages in teams
• Included Bot button in the Attendance Tab to show all Attendance type bots
• The attendance board will display the local Timezone of the user who is logged in the app.mspbots.ai
• Resolved business tables datateams_groups and datateams_channels which has no data to display
• Fixed pivot table bug, Pivot is now displaying data without having to refresh the page
• Changed buttons capitalization in the Attendance tab
• Modify Dataset-ConnectwiseSchedule view layout
• The report and dataset lists will be filtered according to the permissions and role that the user belongs to

Release Notes 1.21 Hotfix 3

• Released 3 New bots for Autotask clients
  • Excess Idle Time Verifier
  • Ticket long “in progress” verifier
  • Late Time Entry alert
• ConnectWise TimeEntry performance-optimized on the backend
• ConnectWise Ticket performance-optimized on the backend
• ConnectWise performance-optimized on the backend
• Implemented feature to count and/or sum up in the datasets
• Modified Dataset-Office365ADusers to show valid data and use one timezone
• Improved description of output data log
• Resolved a Bug for one of our client on the Excess Idle Time verifier

Release Notes 1.21 Hotfix 4

• Filtered duplicate entries in the ConnectWiseTimeEntry datasets
• Removed Time in the Create and Update Date column in the Bots tab
• Modified QA Bot feature: Determine whether there is a subtype under the user’s type, if not, do not check the subtype
• Modified synchronization time limit to resolve ConnectWise Sync time bug issue
• Resolved QA command on the bug report that has no message-id, and email is not sent to Teams bug report channel
• Resolved sync data issue from Integration to Client detailed info reports
• Resolved Bug on MSPbots app command for “break”
• Resolved App.mspbots.ai slow loading issue

Release Notes 1.21 Hotfix 5

• Modified ConnectWise Ticket Dataset to disable the 1000 limit and add view filter on the grid and pivot table for the last 7 days of the ticket creation date
• Synchronize and clean the Service Board and status in Datasets
• Add Internal Notes field in the Datasets function
• Added Service ticket KPIs in the Dashboard
• Fixed Job title and Office location sync in the User Management tab
• Fixed bug for ConnectWiseFlow dataset as it was not displaying any data
• Fixed bug in the Client Detailed info report, as it was not displaying data for some of the fields

Release Notes 1.21 Hotfix 6

• Fixed the Missing fields for Dashboard Gauge- Service Ticket KPIs
• Added Filter option in Dataset-ConnectWiseTimeEntry for the Ticket Service Board field
• Changed “New Feature Request” option to be on the upper right part of the window

Release Notes 1.21 Hotfix 7

• New feature release in the Ticket Closure QA bot. Added ServiceBoard and ticket status parameters.
• New Bot for ConnectWise users, Ticket Closure QA – Schedule Check. Similar to TechStat Bot, this automatically checks the content of the QA bot and send the user a message at (X) minutes before the end of shift
• Added the parameter (Service Board, status). The option is a drop-down menu
• Fixed the Missing fields for Dashboard Gauge-Sales Data
• Fixed Dashboard_StaffEST report to be visible to the users
• Fixed bug in converting time zone for Created Bot detail

Release Notes 1.21 Hotfix 8

• Fixed error message detail in the permission popup window
• Auto-select user in the Dashboard gauge report
• Modified tooltip words and link to the new feature request
• Fixed bug in AAD Authorization status sync update
• Fixed bug in the refresh function from the home page
• Fixed bug in the Idle Time Verifier for Autotask integration

Release Notes 1.21 Hotfix 9

• Created a dataset for each bot state: Bot Info Compare
• Modified Line and Bar chart in Report gauge to support multiple categories
• Add Ticket summary detail in the Schedule Acknowledgement Bot
• Fixed bug in the Attendance icon from the Reports tab in MSPbots Team App
• Fixed permission management bug for newly created role
• Fixed bug in the User Management profile sync
• Fixed bug in UID for reviewing Real-Time report from the Bot alert messages
• Fixed bug in the “Agreement” detail in TimeEntry Bot
• Fixed bug in the AAD Authorization under the Get Started
• Fixed 404 error on Autotask users when clicking the ticket number
• Fixed bug in Next Stem Prompter bot
• Fixed bug on the new feature request option in Home page
• Fixed no last sync date data for Autotask user profile
• Modified sync failed message for Teams in Integration tab

Release Notes 1.21 Hotfix 10

• Modified the “Get Started” window in the Home screen, Hide the Get started when the client completes all steps
• Created audit log to properly track parameter modifications made in the bots
• Fixed bug in ‘real-time’ option in the bot message thru Teams
• Added ‘Select All’ option in the team member list filter in the Bot Message report
• Fixed the incorrect number display of role configs in the Edit User window in Attendance tab
• Add additional columns in dataset

Release Notes 1.21 Hotfix 11

• Newly created bots are highlighted with NEW icon
• Fixed bug in ConnectWise Ticket Status Change report wherein some tickets are shown that have no changes in Ticket status
• Added Last Login column in the User Management tab
• Fixed bug wherein a user is not properly mapped on the Autotask User Mapping field in User Management tab

Release Notes 1.21 Hotfix 12

• Added Check type, Check SubType and Check Configuration toggle switches on Ticket Closure QA and Ticket Closure QA – Schedule Check bots
• Changed bar chart to a stacked bar chart display
• Added tooltip verbiage on when to use the Load default button

Release Notes 1.21 Hotfix 13

• Fixed synchronization issues with some erroneous data
• Aligned MSPbots welcome message in both the General channel in MS Teams and the help functionality in MSPbots tab
• Fixed bug in the Attached Agreement Prompter bot wherein Exclude type field is not working as expected