The coldness of winter is finally here, but the team behind Mspbots is still cranking up the heat to deliver fresh, out of the box features and enhancements to their loyal customers. We are glad to inform you that 1.24 is now released!

• Users will now be able to clone reports
• New ‘Ticket Open Task Prompter’ bot has been developed
  • This bot will be triggered when a technician sets the status of a specific ticket to ‘Completed’ or any similar status, but a task associated to that ticket is still open
  • This helps to improve the quality control process of a company, which in turn will help managers focus more on urgent tasks
• Removed editing and deleting capabilities for Admins. They can now only view reports moving forward

Release Notes 1.24 Hotfix 1

• Added ‘Work Roles’ and ‘Work Types’ filters in the Short Time Entry Verifier bot
  • Admins will now have the ability to filter which specific work roles and work types will receive bot messages
• A manager’s name and picture will now be included in the Attendance Board page when using the Manager dropdown box filter
• Fixed bug in Idle Time Verifier bot wherein it sends out an alert message even though a ticket was already in progress
• Fixed bug in Reports page wherein ‘Show All Integrations’ tick box is not working properly

Release Notes 1.24 Hotfix 2

• Fixed bug wherein Get Started dialog box pops up repeatedly in Step 3

Release Notes 1.24 Hotfix 5

• Users will now be able to see a tooltip indicating their company name, email address and role/s associated to them when highlighting their name on the upper right part of the page

Release Notes 1.24 Hotfix 6

• Manager and member dropdown boxes, including the recursive tick box have been rearranged in the Attendance Board page

Release Notes 1.24 Hotfix 7

• Fixed bug in Pivot table field list setting wherein adding or removing a certain field does not save automatically
• Fixed bug wherein Delete button is not working as expected under the Reports page

Release Notes 1.24 Hotfix 8

• Added watermark texts under the Ticket Type and Ticket Status drop down boxes in the Ticket Open Task Prompter bot

Release Notes 1.24 Hotfix 9

• Added functionality wherein users will not be allowed to delete all rows

Release Notes 1.24 Hotfix 11

• Fixed logic to exclude API users being shown in all datasets. Moving forward, only real people will be shown
• Fixed bug to properly display the correct ticket number format for Autotask users
• Added headers for each widget
• Improved logic of Ticket Resolution prompter bot
• Fixed bug wherein the Get Started data is not syncing properly

Release Notes 1.24 Hotfix 12

• Added Escalation Bot Only tick box and Manager selection box on the Bot Trigger Report
• Fixed bug wherein no welcome email is received by a client

Release Notes 1.24 Hotfix 13

• Added company name and company ID in the ConnectWise Agreements dataset

Release Notes 1.24 Hotfix 14

• Changed font color of “Real-time” and “let us know” links to allow users to easily distinguish that they are clickable links

Release Notes 1.24 Hotfix 15

• Made improvements on the pop-up configuration
• Made changes to the font color of the statuses in the Integrations page. Also changed the look of some buttons as well.
• Fixed bug wherein the setting of the pivot table in the ConnectWise Daily Utilization Report has been lost