Highlights:

• Enhanced user interface by changing the icons displayed in the filters section of ‘Widget Builder’.
• Created a feature in Next Ticket to enhance interface with related Bots.
• Fixed a bug in Widgets where the condition function is not working.
• Created ‘Ready’, ‘Sent’ and ‘Received’ columns in Bots 3.0 page that would allow users quick overview on which bots are frequently used.
• Enhanced the visibility of Widgets containing data by sorting the Reports Dashboard to display it at the top.
• Fixed a bug in the ‘Kill Rate Today’ Widgets where no data is being displayed.
• Created background scripts to check data integrity on Datasets.
• Created a trigger in Bots for ‘Missed Schedule Alert’ notifying the user that they missed a scheduled ticket and as well as report displaying the frequency of this trigger.
• Created the ‘Hourly Time Entry Verifier’ Bot that would notify the user to input their time entry if a ticket is already in progress for 60 minutes.
• Created the ‘Late Time Entry Alert on Payroll Wrap + In Progress’ Bot notifying users that a ticket status is still being worked on when they end their work shift.
• Created the ‘Late Time Entry Alert on Payroll Wrap + Assigned/New’ Bot notifying users that a ticket is still in ‘New’ status when they end their work shift.
• Created the ‘New Info Available Status Alert’ Bot notifying the users that a ticket has an update and needs to be reviewed.
• Fixed a bug in MSPbots App where not all selectable items with icons are displaying when left pane is collapsed.
• Created a loading page animation when data is still being retrieved while using MSPbots App.

[HOTFIX 1]

• Created the Bots 3.0 email sending function to be activated by default.
• User interface enhancements by rewording phrases in Bots 3.0 section.
• Added an additional escalation path to generated Bot messages in Bots 3.0.
• Removed the ‘Cancel’ button in Bots 3.0 and enhanced the logic for the ‘Close’ button.
• Fixed a bug in MSPbots Attendance where employee profile pictures displayed are not displaying after clicking the ‘In’ or ‘Out’ buttons.
• Fixed a bug in Widgets Builder where the date/time filter dropdown button would not display options to select.
• Fixed a bug in Widgets Builder where using the ‘Equal to’ function in the Date/Time filter would generate an error.
• Fixed a bug where ‘N/A’ is displayed instead of the top-performing employee’s name in the Late Remote Time Entry Alert Bot.
• User interface enhancements by creating different icons on choosing filter types in Widgets Builder.
• User interface enhancements in Bots 3.0 where newly created Bots should automatically align from the left side of the screen on the templates section.
• Fixed a bug in Bots 3.0 where the current employee activity status is not syncing.

[HOTFIX 2]

• Created filters for business days in creating Widgets.
• Refined MSPbots App user interface on field box alignments and date formats.
• Corrected the logic for the ‘Add New Program’ button in Bots 3.0 to automatically transition the user view to the newly opened section.
• Created text conditions in email filters for ‘Bots 3.0’ custom bot creation.
• Fixed a bug in Widget Builder where icon labels in the Column Display section are missing.
• Background MSPbots App bug fixes on filter case-sensitivity and data source errors.
• Fixed a bug in the bot-message report feature of Bots 3.0 where corresponding bot names on the report is not displaying.
• Fixed an identified bug where newly created bots in Bots 3.0 are not sending any messages.
• Minor background enhancements on delivering escalated messages using Bots 3.0.
• Fixed a bug in client created custom Widgets to be only available to authorized users.

[HOTFIX 3]

• Enhanced Bot list views and loading time by removing some columns from the default view.
• Enhanced Widget list views and loading time by removing some columns from the default view.
• Fixed a bug with Get Started where finished steps were not marked correctly.
• Fixed the misspelled “Closed” button in Bot Designer.
• Fixed the misspelled “Add Message” button in Bot Escalation designer.
• Fixed a bug with Widget editor where adding a space before or after an existing Widget name incorrectly allows the creation of a duplicate name.
• Fixed a bug with Widget builder where “False” value displays as “1”.
• Fixed a bug with Bot Builder where Bot Name incorrectly detects duplicate name.
• Fixed a bug with Bot Designer where Trigger “Repeat every” setting incorrectly lists “3” instead of “minute”.

[HOTFIX 4]

• Added Improved Attendance where time template has been added in Schedule template.
• Modified the descriptions to improve understanding of Alert settings in Bot Builder.
• Modified the grammar and spelling to improve Bot descriptions.
• Set the Trigger screen to auto-popup when opening Bot Designer.
• Changed icon button into text button in Bot Builder to enhance user experience.
• Fixed a bug with Bot Builder where duplicate bot name was incorrectly allowed.
• Fixed a bug with Get Started where step 4 was incorrectly showing as completed.
• Fixed a bug with Bot Builder where Escalation Time Frame drop-down was displaying empty.

[HOTFIX 5]

• Fixed a bug with the Widget list where filtering by “type” incorrectly returns a list filtered by “name”.
• Fixed a bug with Widget Builder where the gauge title was incorrectly not displaying.
• Fixed a bug with Widget Builder where no data appears in the x-axis and y-axis when Dimension is added.
• Fixed a bug with Bot Designer where no message comes to the recipient’s home Teams Channel.

[HOTFIX 6]

• Added the “Starts With” text filter in Widget Builder.
• Fixed a bug with Bot Designer where the “Edit” button doesn’t open the settings screen.
• Fixed a bug with Bot Designer where the “And” filter by date incorrectly display a blank Calendar for date selection.
• Fixed a bug with Bot Designer were adding a hyperlink in the Alert message incorrectly displays “Day” input.
• Fixed a bug with Bot Designer where filter drop-down list overlaps the pop-up of the key.

[HOTFIX 7]

• Fixed a bug in Bar Chart Widgets where no data is being displayed if the “% Utilized” calculation is chosen.
• Fixed a bug in the MSPbots App page where clicking the Home button to go to www.mspbots.ai webpage on a new window would display an error page instead.
• Fixed a bug in the ‘Tech Stats Reviewer’ bot where the initiating the command ‘Stats’ is not working for users.

[HOTFIX 8]

• Fixed a bug in MSPbots Teams App wherein typing the “in” or “out” commands for attendance is not working.
• Fixed a bug in Widgets visibility to only be available to authorized users.

[HOTFIX 9]

• Fixed an identified bug in Attendance where an invalid ticket number that is not “in progress” is being displayed for users.
• User interface enhancements on font colors in MSPbots Teams app to make texts more visible in the ‘Dark Mode’ theme.
• Fixed a bug in Widgets where client custom reports are visible to unauthorized clients.
• Fixed a bug in MSPbots App where clicking the “Show all integrations” checkbox is not working.
• Background logic enhancements on dropdown filters in Widget Builder.

[HOTFIX 10]

• Created a ‘Group by Day’ view in grid type Widgets.
• Fixed a bug where removing the ‘Slicer’ option in a created Report would still display the same details.
• Fixed a bug in Widget Builder where clicking the ‘Apply’ button does not display anything after modification.

[HOTFIX 11]

• User interface enhancements for buttons in editing messages section in Bots.
• Fixed a recurring bug in Attendance displaying tickets that are not “in progress”.
• User interface enhancements on font colors in MSPbots Teams app for Bots 3.0 on fonts visibility in ‘Dark Mode’ theme.
• Created hyperlinks for tickets mentioned in ‘Remote vs. Travel Time Entry Verifier’ bot enabling users easy access to mentioned tickets.